We only had half a day in Dubrovnik so we just took a taxi to the old town. We walked around the streets and noted a board which illustrated the amount of damage to the UNESCO World Heritage site from Yugoslav, Serbian and Montenegrin aggression during 1991-92.

We clambered up the steep, high steps to the top of the wall surrounding the old city. What a climb! It certainly got my heart racing. I needed a few moments to get my breath before we continued the walk. If was very hot (36), we were in direct sun and we left the sunblock on the ship, so we decided not to walk all the way around the walls.

After a short wander and numerous photos we climbed back down to the old streets and found a shady cafe for a cooling drink. The cafe we chose overlooked the water and the ancient city walls.

We then found a little shop and stocked up on some water (too dear on the ship) and shampoo before queuing for a taxi. Of course, one family group decided they didn't have to queue and jumped in a taxi. We all called out and gesticulated our thoughts before another taxi arrived. Well it worked out better for us because we commented to another couple that they were next and as they were also going to the port they offered to share. Not only did they share the ride, but he insisted on paying as he was leaving and didn't need any more of the currency. Doubly good. Funnily enough when we turned to the ship and I settled in on the back deck for a swim, guess who ended up sitting behind me. The dirty French speaking cheats!

This was our last afternoon on the cruise and I was determined to enjoy the view and the pool. So I found a shady spot and settled in to update my blog and read my book. Anthony had lunch and decided he'd relax in the cabin!

We spent the afternoon enjoying the view and relaxing before attending the 4:30 pm English disembarkation meeting. Afterwards we underwent another example of poor customer service: queue for 10 minutes to organise a change to our allocated departure time slot (based on a "guess" of our needs) to accommodate our flight in the morning. We are told that we need to wait until we get our allocated time slot tonight, then if it's not suitable queue up again and they will "see" if they can change it! Hhhmm.

I'm sure it was a dead give away of the standard of service Costa strive for when the English hospitality advisor told us how to complete the satisfaction survey. That is, "it's not a measure of excellence, but of your satisfaction"... Well guess what Costa, we are not satisfied with your poor level of customer service.