

Madrid, Spain
Up at 5am and taxi to Heathrow at 6am which arrives in record time at 7am, pity our 10am flight had been cancelled 15 minutes earlier, along with many others because of freezing fog. We are all told to rebook, which causes hour long waits on the premium rate phone number supplied or even longer waits in the snaking Disneyland style queues in Zone E where we stand in line until we have the bright idea of calling the BA Executive Club number and hey presto, 20 minu...