Wareerat
Chanize thank you for your contribution. Yes, when somnoee visits off their own back and writes about a negative experience on their blog/TripAdvisor/a forum, we (either the PR or customer services depending on the client) contact them to resolve the situation.When a PR organises a trip (let's forget the client's financial investment for a second) they are the key contact for that blogger/journalist. In the same way that a holiday maker would contact their travel agent to straighten out a negative experience on their holiday and try to resolve them before immediately broadcasting how awful it is, it's only natural that as the trip organisers we would expect the same courtesy.We don't expect any writer to create a positive piece (although we hope they will!), we expect them to create a balanced piece.
Wareerat Chanize thank you for your contribution. Yes, when somnoee visits off their own back and writes about a negative experience on their blog/TripAdvisor/a forum, we (either the PR or customer services depending on the client) contact them to resolve the situation.When a PR organises a trip (let's forget the client's financial investment for a second) they are the key contact for that blogger/journalist. In the same way that a holiday maker would contact their travel agent to straighten out a negative experience on their holiday and try to resolve them before immediately broadcasting how awful it is, it's only natural that as the trip organisers we would expect the same courtesy.We don't expect any writer to create a positive piece (although we hope they will!), we expect them to create a balanced piece.