By that I mean that an inevitable consequence of purchasing much on line, is that a lot goes back due to sizing issues. Here, Grandad's Xmas overcoat wings its way back to the supplier's nearest store, which happened to be in that Cathedral of the new religion of retail shopping, Bicester Shopping Village. That's another euphemism, "Village" - you cannot get less Olde Worlde than this place. The shop was very helpful, however and it's no quibble policy saw a replacement article with Grandad a few days later.