Rana
Myself and my family flew to Fort Lauderdale in Florida on 16th August for a 3 week hidaloy. We didn't know anything was wrong until we showed up at 3pm (ECT) on the 8th September to catch our return flight. We couldnt find a check-in desk and there was no ZOOM reprsentative to get advice from. The only information we were given was from a airport porter who told us they'd gone bust . We thought it was a joke ! We asked a security guard who told us that it had happend about 2 weeks ago and that we would need to go to MIAMI Internationl to make alternative arrangements. Talk about panic !! Me, my husband and three children stranded with no help or advise at all. We took a taxi to Miami ($140) and simply went to a ticket booking desk ( no idea which company to try or what we should be doing ). The earlies flight they could offer was the following day at a cost of around $3500. Where were we supposed to find that kind of extra cash at such short notice ??? Nobody seemed to care !! Three children practically in tears and my self in shock, there wasnt a single person we could turn to for help or advice. My husband finally spoke to a gentleman at the British airways check-in desk who gave us an American BA telephone number to contact. The lady who answered was very helpful and managed to get us a better price but still nothing until the following day. We ended up having to pay for a hotel room ($199) and the extra tickets cost $2580. We took the flights and are now safely home in Wales . I contacted my Credit card company who are willing to arrange a refund of half my original payment but not the full amount as ZOOM did manage to get us to Florida; they just couldn't get us home. I understand the logic in this but most customers who were unable to travel have had a full refund or an alternative flight at a later date, however my family, who were stranded in Florida thousands of miles from home, have incurred hundreds of pounds of extra costand a hellish amount of stress are just told tough , you got there didnt you ! You tell me if thats fair. ? Sorry to seem a bit of a moaning minnie but we only got home a few hours ago I'm still really upset and annoyed. Any advise from anyone on a way of getting a bit of compensation would be great.
Rana Myself and my family flew to Fort Lauderdale in Florida on 16th August for a 3 week hidaloy. We didn't know anything was wrong until we showed up at 3pm (ECT) on the 8th September to catch our return flight. We couldnt find a check-in desk and there was no ZOOM reprsentative to get advice from. The only information we were given was from a airport porter who told us they'd gone bust . We thought it was a joke ! We asked a security guard who told us that it had happend about 2 weeks ago and that we would need to go to MIAMI Internationl to make alternative arrangements. Talk about panic !! Me, my husband and three children stranded with no help or advise at all. We took a taxi to Miami ($140) and simply went to a ticket booking desk ( no idea which company to try or what we should be doing ). The earlies flight they could offer was the following day at a cost of around $3500. Where were we supposed to find that kind of extra cash at such short notice ??? Nobody seemed to care !! Three children practically in tears and my self in shock, there wasnt a single person we could turn to for help or advice. My husband finally spoke to a gentleman at the British airways check-in desk who gave us an American BA telephone number to contact. The lady who answered was very helpful and managed to get us a better price but still nothing until the following day. We ended up having to pay for a hotel room ($199) and the extra tickets cost $2580. We took the flights and are now safely home in Wales . I contacted my Credit card company who are willing to arrange a refund of half my original payment but not the full amount as ZOOM did manage to get us to Florida; they just couldn't get us home. I understand the logic in this but most customers who were unable to travel have had a full refund or an alternative flight at a later date, however my family, who were stranded in Florida thousands of miles from home, have incurred hundreds of pounds of extra costand a hellish amount of stress are just told tough , you got there didnt you ! You tell me if thats fair. ? Sorry to seem a bit of a moaning minnie but we only got home a few hours ago I'm still really upset and annoyed. Any advise from anyone on a way of getting a bit of compensation would be great.